Algarve Holiday Villa Rentals | Ocean Villas General Information
 



When you are ready to make a booking please call us during office hours and availability will be confirmed to you. Any holiday booked less than 10 weeks prior to departure must be paid in full at the time of booking. Any holiday booked more than 10 weeks prior to departure will require a deposit, as stipulated, and the remaining balance is payable 10 weeks prior to departure.


This is applicable to bookings more than 10 weeks before departure. The deposit for the rental of the villa is 25% of the total rental. This deposit is non refundable. We accept all major credit and debit cards which are subject to an additional small bank charge. It is also possible to pay by electronic bank transfer. For overseas clients we also accept bank transfers, which will incur a small additional charge, details on request. A confirmation receipt will be issued to you when the deposit has been cleared. Please note that the balance must be paid 10 weeks prior to your departure, should the balance not be received the booking will be deemed as cancelled.

Please note that payments to Ocean Villas Ltd are always by credit or debit card, or payment into our UK company bank account in the name of Ocean Villas Limited. We never ask for payments into owner private bank accounts or any other named accounts.


This is required for bookings less than 10 weeks before departure. Full payments are for the total villa rental. Swift payment would be appreciated, we will then forward full confirmation details and final details for your holiday arrangements approx 14 days before you travel.


At present no visas are required for people holding British passports.
If you hold any other passport (including British commonwealth) please ask for advice or contact your appropriate embassy. It is the responsibility of the guest to ensure that their documentation is in order.


The E.C. law dictates that no one should travel without adequate travel insurance. Please ensure that all party members are covered, on no occasion should you ever travel abroad without comprehensive travel insurance.


All of our villas have been carefully selected and are described as accurately as possible on our website. The villas reflect the individual owners personal tastes in furnishing, decoration and location. All properties are fully equipped for self-catering purposes and have refrigerators and cooking facilities, for full descriptions please see individual villa information, should you have any questions or queries please ask. The Villa Owners and their Resort agents are responsible for upkeep, general maintenance and maid service.

Linen and towels are supplied, with the exception of beach towels. Gas, water, electricity, are inclusive in the villa price (unless instructed otherwise). A private swimming pool, terrace furniture and BBQ is provided in most of our properties to enhance the enjoyment of your holiday.
Most of our properties will be able to supply any extra bed requirements, please ask for details.

All of our villas have television. Satellite TV where advertised does not include access to any subscription channels, decoder cards are not available in Portugal. No guarantee is applicable to any specific channel receivable or the function of any card brought from the UK in any decoder unit. Portuguese TV show English/American programmes/films in English with Portuguese subtitles. Please note: Decoder boxes will usually be analogue or older systems that do not receive all the available channels. We cannot guarantee access to any channel.


Prior to your departure we will send you the local Villa Manager / Agent's name, address, telephone number and emergency telephone number where applicable. They are responsible for the day to day running of the villa and any related problems that may arise with the property and will be your first point of contact. As many of our guests request privacy, we do not have a resort representative.


With reference to breakages and damages, all owners require a deposit to be paid before arrival which varies from property to property. This needs to be pre-paid prior to your arrival and will be refunded within 2 weeks (subject to satisfactory report from villa manager). Sometimes we can take a pre-authorised credit card from you, which will be debited with any breakages that occur.

Therefore should any damages or breakages occur at the villa you must inform the villa manager or agent immediately. They will advise replacement value and this should be settled with them without delay, we accept no responsibility or liability for damages caused by the travelling party.

Your liability for the property extends beyond the Damage Deposit taken for your accommodation and you should ensure you have adequate insurance cover.
Same sex bookings, younger travelling parties and all luxury properties will require a higher deposit amount (details on request).

MAID SERVICE
The maid will visit your villa at least once per week (where applicable) and they are responsible for general cleaning, linen change once per week and towels twice per week, please note that they do not work on Sundays, national or local holidays. The maid will not wash-up dishes or clean the barbeque, so please ensure this is cleaned before your departure. In some of our properties the maid/caretaker may live in private quarters within the grounds of the villa. The maids are well aware of our clients privacy and respect our wishes in keeping at a discreet distance. Properties include Villa Orquidea, Villa Amor. Please ask if you require further details.
With regard to laundry service, most of our villas have washing machines which are for the guests' use, however the maid may use it to do the villa laundry.

CHECK -IN / CHECK OUT

Please note that you are kindly requested to vacate your accommodation at 10.00 a.m. on your day of departure so that maids may prepare for the arrival of incoming guests. Your accommodation will usually be ready upon your arrival from 4 p.m.


Electricity is 220AC with a 2-pin plug. Please be aware that some facilities in Portugal are not as advanced as our own services in the UK. In some areas electricity and water supplies may occasionally be erratic, especially in the height of the summer season. Unfortunately we are not responsible for any possible shortages as we do not operate these services. You may find that the electricity in the villas will occasionally "trip" if too many electrical appliances are used at once, which can be easily remedied. Please locate the trip switch when you arrive.

If your property is equipped with internet or WiFi, this will only be for web browsing and checking emails. We cannot guarantee the reliability of the service, or the strength of the signal.


At the time of print all descriptions are given by us in good faith and care is taken to ensure utmost accuracy. Should any known changes arise in any of the villa descriptions or facilities we will endeavour to inform you. You should note that on few occasions certain facilities may require maintenance and may be temporarily withdrawn from use, however, should any problems arise our villa manager will react with speed to rectify any problems.

PHOTOGRAPHS
Resort photographs published on our website are provided by the resort accommodations or owner. They are usually up to date and give a general impression of the property or resort. Please note that we do not take any responsibility for any views appearing in the photographs or other items e.g. furniture etc. which may have been removed or changed.


Should you wish to rent a cot or high chair a charge is usually applicable (this varies so please ask for details). Please reserve these items when making your accommodation booking.


Special attention should be paid to your safety whilst on holiday, with particular regard to the swimming pool and children. NEVER leave children unattended. If you require further information please contact the office before departure.
In the same way that you would in your own homes, we would suggest that you always lock windows, shutters and doors and set any alarm (where installed), when you are not in the property. The majority of our properties have safety deposit boxes for use, details on request. In the event of theft, report this to the local GNR (police) and ensure you obtain a police report covering the incident or loss, in order to make a claim on your holiday insurance. Please note we do not offer compensation resulting from activities of theft or accept any responsibility for such matters.

- TO PREPARE

Q. How do we check if the villa is available?
A. Click onto the villa page and you will find the prices and a ‘Book Now’ option. Click onto this and complete the request form and we will email the information to you. Alternatively, you can give us a call during office hours.

Q. How do we make a booking?
A. When you are ready to make a booking please call during office hours and have your credit or debit card details to hand as a deposit of 25% of the total cost or full payment (if arrival date is within 8 weeks) will be required

Q. When is the full balance due?

A. 10 weeks prior to your date of travel.

Q. What methods of payment do you accept?
A. All major credit and debit cards which are subject to charges of either 3.5% or £3.95 respectively. It is also possible to pay your balance by online banking / bank transfer into our Ocean Villas Uk account.
Please note that payments to Ocean Villas Ltd are always by credit or debit card, or payment into our UK company bank account in the name of Ocean Villas Limited. We never ask for payments into owner private bank accounts or any other named accounts.

Q. Can we hold a villa whilst confirming with other members of the party?
A. Yes wherever possible. Normally for 24 hours.

Q. What is the changeover day?

A. Some of our owners prefer a Saturday in peak season but others are more flexible.

Q. What is the minimum length of stay?

A. In some villas it is 7 nights, others are more flexible. Most apartments do not specify.

Q. Are transfers from the airport to the villa included?
A. No, but we can arrange these with a friendly, reliable local company. Details on request.

Q. What does the price include?

A. Besides the rental, the gas, water and electricity are all included in the price. Linen and towels, except beach towels are included as well as a weekly maid service. Any pool and garden maintenance is also included.

Q. Can the villa sleep more people than advertised?

A. Extra beds can sometimes be arranged for an additional charge (approx £85 per week) but must be booked in advance. The number of people on the confirmed booking are the only people who will be accepted upon arrival.

Q. Where will l collect the keys?
A. This information will be sent to you approximately 2 weeks prior to departure along with your driving directions, a map and some general information.

Q. What time are we able to access the villa?
A. Most of the villas can usually be entered at 4 pm on day of arrival, but this is subject to cleaning .Please ask for details.

Q. What time do we have to vacate the villa?
A. 10 am to allow cleaning of the villa for new arrival.

Q. Do the villas have safety deposit boxes?

A. The majority of our villas have safes fitted (please ask for details).

Q. Can we use our sky card in Portugal?
A. No. Decoder boxes will usually be analogue or older systems that do not receive all the available channels. We cannot guarantee access to any channel. We understand that Sky analogue ceased to operate throughout Europe.
Satellite TV where advertised does not include access to any subscription channels, decoder cards are not available in Portugal. No guarantee is applicable to any specific channel receivable. Portuguese TV show English/American programmes/films in English with Portuguese subtitles.

Q. Does the property have air-conditioning?
A. We do have air-conditioned villas which are stated on the individual descriptions, alternatively email or call. In some villas the air conditioning is free of charge, and in other villas there is an extra charge (please ask for details). In some properties we can arrange portable air conditioning units at an extra charge.


 



Algarve Holiday Villa Rentals | Ocean Villas General Information